Shipping policy

Order Processing Time

Our orders are processed within 1-2 business days.  During seasonal times like Black Friday and Christmas, order processing can take up to 5 business days.  We appreciate your patience while we process your order.


Shipping Times

We ship from our business location in the United States.

  • Orders shipping will arrive within 3-5 business days.

Shipping Costs


  • Orders shipping with an order value of $79.99 or less before taxes, have a shipping fee.
  • Orders shipping with an order value of $80.00 or more before taxes, have free shipping.

Returns, exchanges, cancellations

Full refunds and exchanges are offered for regular priced merchandise within 30 days that tracking indicates an order has been delivered.  Refunds will be returned to the original payment method used to make the purchase. 

For all returns or exchanges:

  • Items must not have been opened, worn or damaged.
  • All original packaging and tags must be attached.
  • You must present a valid receipt.

Sale and discount items are not eligible for returns or exchanges.

If you would like to cancel or make a change to your order, you are able to do so up to 3 hours after you receive your order confirmation.

Please contact us directly at: houseofversaillesfr@gmail.com so we can make these changes immediately.  If your order ships and the changes have not been made, please return the items unused for a full refund.

We provide real time tracking information on all of our orders, if your order does not arrive by the estimated due date, please wait 48 hours before contacting us at: houseofversaillesfr@gmail.com.  We will do our best to locate the package and extend your timeframe for refunds and exchanges. 

Should your order arrive damaged, please take photos and send them to us at: houseofversaillesfr@gmail.com.  We will send you a return label to ship the items back to us, and will send you a new order with brand new products immediately.

Should your order be identified as lost with the shipping carrier, we will ship a new order out immediately.